Refund policy

RETURN & REFUND POLICY

Last updated: June 9, 2026

At Colorado Crusher, we stand behind the quality of every product we sell. Please read our return and refund policy carefully before making a purchase.

RETURN ELIGIBILITY

We accept returns under the following conditions:
- The item must be returned within 30 days of the delivery date.
- The item must be unused, unassembled, and in its original packaging.
- Defective or damaged items are eligible for return or replacement regardless of condition.

The following items are not eligible for return:
- Items that have been used, assembled, or show signs of wear.
- Items marked as clearance, final sale, or non-returnable at time of purchase.
- Items returned without prior approval.

HOW TO INITIATE A RETURN

1. Email us at mawadevllc@outlook.com with your order number and the reason for your return.
2. Our team will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack the item securely and ship it to the address provided. Please include your RMA number on the outside of the package.
4. Return shipping costs are the responsibility of the customer, except in cases where the item arrived defective or damaged.

REFUND PROCESSING

Once we receive and inspect your returned item, we will notify you by email within 3 business days. If your return is approved:
- Refunds will be issued to your original payment method within 5–10 business days.
- Store credit may be offered as an alternative at your request.
- Replacement units for defective items will be shipped within 3–5 business days of approval.

We reserve the right to deny a refund if the item does not meet our return eligibility requirements upon inspection.

DAMAGED OR DEFECTIVE ITEMS

If your item arrived damaged or defective, please contact us within 7 days of delivery at mawadevllc@outlook.com with your order number and photos of the damage. We will cover the cost of return shipping and provide a full replacement or refund at no charge to you.

EXCHANGES

We do not process direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order.

CONTACT

For any questions about your return or refund, contact us at:
Email: mawadevllc@outlook.com
Address: 640 S Mason Rd, Katy, TX 77450, USA